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724 Internet Solutions Technical Support |
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Support Line: 805-740-6163
Billing Questions: 805-757-8486 |
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Welcome to the 724 Internet Solutions Technical Support
website. Please choose a destination below.
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Account
Functions and Control Panels |
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Order Services and Make Payment Options |
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 Free Telephone Support.
Free Telephone support is available
for most of our services including all "Basic or
higher shared hosting plans", SharePoint hosting
plans, e-Commerce hosting plans, dedicated hosting
plans, Exchange Server, resellers and affiliates. We
recommend you use our HelpDesk as often as possible for faster service,
but you may call the support number below if you need immediate service.
Our HelpDesk is at
http://helpdesk.724hosting.com.
Note: For those customers who
are running under the Linux Budget
Plan or Windows Budget plan, you are
not entitled to telephone support. You do
have free e-mail support available to you. If you
require telephone support, there
is a charge of $35.00 per incident.
Sales: 805-740-6163
Primary Support: 805-740-6163
Billing Questions: 805-757-8486
7/24
Emergency After Hours Support:
805-740-6163
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E-mail Support -
Most asked about
support issue. |
E-Mail Support.
(READ THIS FIRST PLEASE)
Because e-mail questions are 80% of
all support requests, we have a special section here
to hopefully provide more details on mail issues.
Initial Mail setup CheckList
Imail Users Manual and FAQ
If you are experiencing problems sending email, then
click
here for an
important message before you contact Tech Support.
If you have already tried enabling SMTP
Authentication and it still won't allow you to send
email, then click
here.
You may also send an e-mail message to
emailsupport@724hosting.com if you
continue to have problems.
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Email Anti-Spam and Anti-Virus information |
Email,
Spam and Viruses (Updated 12/20/2006)
Standard Anti-Virus
and Anti-Spam implementation
This article was written to explain the new e-mail anti-spam and
anti-virus system that became effective November 28th, 2005.
About the software.
Name of software: Imail Anti-Spam Service
Vendor: Imail - www.ipswitch.com
What happens to the messages if they are triggered as spam or a
virus?
There are 3 possibilities here.
1. If it's a known virus, it's deleted immediately.
2. If it's an attachmentthe spam filters will take the message and wrap in an attachment and send it to you
with a warning that the attached message could be dangerous and to be
careful.
3. Most messages suspected as being spam are simply marked as such in
the subject line and forwarded to you. They are not automatically
deleted because no system is perfect and there are possibilities of
false positives.
Example: [SPAM-blacklisted], [SPAM-blocked] and several others. This
will tell you what triggered the anti-spam servcie to mark it as spam. You have the
option to create a rule in your e-mail program to filter these marked
messages. Simply create a rule telling your mail program to send all
mail marked as "[SPAM" in the subject line to a junk mail folder or
other folder for your review at a future time. Note: You should
periodically check your junk mail folder for legitimate messages. If
after several weeks, you find no false positives in your junk mail
folder, then you can probably start to just delete the spam messages as
they arrive. On the other hand, no anti-spam system is perfect, so you
will more than likely have a 1 to 2% false positive rate.
Premium Anti-Spam Service:
We do have a
premium anti-spam service that is more than 99% effective in combating
spam available for those who need better filtering than the standard
anti-spam service offers. See more details at our e-mail information
page.
http://www.724hosting.com/email
724 E-Mail configuration for anti-spam and anti-virus
POP3 server settings: POP3.724HOSTING.COM (THIS IS THE POP3 SETTING IN
THE POP BOX IN YOUR EMAIL CLIENT)
SMTP server settings: MAIL.724HOSTING.COM (THIS IS THE SMTP SETTING IN
THE SMTP BOX IN YOUR EMAIL CLIENT)
Mail gateway setting for DNS: SMTP.724HOSTING.COM (THIS IS WHAT DNS
SHOULD SHOW AS THE MX RECORD)
Alternate - no anti-spam or anti-virus filtering
POP3 server settings: POP3.724HOSTING.COM (THIS IS THE POP3 SETTING IN
THE POP BOX IN YOUR EMAIL CLIENT)
SMTP server settings: MAIL.724HOSTING.COM (THIS IS THE SMTP SETTING IN
THE SMTP BOX IN YOUR EMAIL CLIENT)
Mail gateway setting for DNS: MAIL.724HOSTING.COM (THIS IS WHAT DNS
SHOULD SHOW AS THE MX RECORD)
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