724 Technical Support |
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Support Line:
805-740-6163
Billing Questions:
805-757-8486 |
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Welcome to the 724 Internet Solutions Technical Support website. Please choose a destination below.
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Account Functions and Control Panels |
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| Order Services and Make Payment Options |
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Free Telephone Support.
Free Telephone support is available for most of our services including all "Basic or higher shared hosting plans", SharePoint hosting plans, e-Commerce hosting plans, dedicated hosting plans, Exchange Server, resellers and affiliates. We recommend you use our HelpDesk as often as possible for faster service, but you may call the support number below if you need immediate service. Our HelpDesk is at http://helpdesk.724hosting.com.
Note: For those customers who are running under the Linux Budget Plan or Windows Budget plan, you are not entitled to telephone support. You do have free e-mail support available to you. If you require telephone support, there is a charge of $35.00 per incident.
Sales: 805-740-6163
Primary Support: 805-740-6163
Billing Questions: 805-757-8486
7/24 Emergency After Hours Support: 805-740-6163
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| E-mail Support - Most asked about support issue. |
E-Mail Support. (READ THIS FIRST PLEASE)
Because e-mail questions are 80% of all support requests, we have a special section here to hopefully provide more details on mail issues.
Initial Mail setup CheckList
Imail Users Manual and FAQ (you must login to view this)
If you have already tried enabling SMTP Authentication and it still won't allow you to send email, then go into your e-mail settings and change the SMTP port from 25 to 587.
You may also send an e-mail message to emailsupport@724hosting.com if you continue to have problems.
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| Email Anti-Spam and Anti-Virus information |
Email, Spam and Viruses (Updated 12/20/2006)
Standard Anti-Virus and Anti-Spam implementation
This article was written to explain the new e-mail anti-spam and anti-virus system that became effective November 28th, 2005.
About the software.
Name of software: Imail Anti-Spam Service
Vendor: Imail - www.ipswitch.com
What happens to the messages if they are triggered as spam or a virus?
There are 3 possibilities here.
1. If it's a known virus, it's deleted immediately.
2. If it's an attachmentthe spam filters will take the message and wrap in an attachment and send it to you with a warning that the attached message could be dangerous and to be careful.
3. Most messages suspected as being spam are simply marked as such in the subject line and forwarded to you. They are not automatically deleted because no system is perfect and there are possibilities of false positives.
Example: [SPAM-blacklisted], [SPAM-blocked] and several others. This will tell you what triggered the anti-spam servcie to mark it as spam. You have the option to create a rule in your e-mail program to filter these marked messages. Simply create a rule telling your mail program to send all mail marked as "[SPAM" in the subject line to a junk mail folder or other folder for your review at a future time. Note: You should periodically check your junk mail folder for legitimate messages. If after several weeks, you find no false positives in your junk mail folder, then you can probably start to just delete the spam messages as they arrive. On the other hand, no anti-spam system is perfect, so you will more than likely have a 1 to 2% false positive rate.
Premium Anti-Spam Service:
We do have a premium anti-spam service that is more than 99% effective in combating spam available for those who need better filtering than the standard anti-spam service offers. See more details at our e-mail information page. http://www.724hosting.com/email
724 E-Mail configuration for anti-spam and anti-virus
POP3 server settings: POP3.724HOSTING.COM (THIS IS THE POP3 SETTING IN THE POP BOX IN YOUR EMAIL CLIENT)
SMTP server settings: MAIL.724HOSTING.COM (THIS IS THE SMTP SETTING IN THE SMTP BOX IN YOUR EMAIL CLIENT)
Mail gateway setting for DNS: SMTP.724HOSTING.COM (THIS IS WHAT DNS SHOULD SHOW AS THE MX RECORD)
Alternate - no anti-spam or anti-virus filtering
POP3 server settings: POP3.724HOSTING.COM (THIS IS THE POP3 SETTING IN THE POP BOX IN YOUR EMAIL CLIENT)
SMTP server settings: MAIL.724HOSTING.COM (THIS IS THE SMTP SETTING IN THE SMTP BOX IN YOUR EMAIL CLIENT)
Mail gateway setting for DNS: MAIL.724HOSTING.COM (THIS IS WHAT DNS SHOULD SHOW AS THE MX RECORD)
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